Delivery and Returns Information
Free delivery and delivery charges
All the prices of heat logs and wood briquettes shown on our website include free 2 to 4 working day delivery to all of the Republic of Ireland, Northern Ireland and continental UK.
The orders placed on our website before 2:30pm will be confirmed and dispatched the same day (or next business day if received on a weekend or after 2:30pm). Both services are provided in good faith on a best efforts basis and we will not be liable for any direct or indirect costs incurred by the customer if the delivery is late. Delivery will be made between the hours of 8am - 6pm. In most cases we can offer a named delivery on the third business day after we receive your order, or later at no additional cost.
Please email us with your preferred delivery date and we will confirm it within one hour.
Delivery requirements and procedure
For cost-effective delivery throughout Ireland, the goods are delivered via nationwide pallet delivery networks. Access to your property must be at least 2.7m wide and provide unobstructed vertical clearance of at least 13" (4m) with no tree branches or other obstructions to allow access at least by an 18 tonne vehicle. For orders where no single item weighs more than 750kg, delivery on 7.5 tonne vehicles is available. Guideline dimensions of a 7.5 tonne vehicle are 2.5 external width, 9m external length and 3.5m external height.
The area where the goods will be unloaded must be hard and level. Pallet hand trucks cannot be moved over soft, loose surfaces such as grass or gravel, up- or downhill. We are unable to deliver to properties without a full street address, such as houseboats. If you are in any doubt about your property's suitability or any other aspect of our delivery service, please call us on +353 (0) 76 680 5025 or email us and we will answer promptly.
The drivers will deliver only to locations they deem safe. During offloading, please be sure to stand well away from the tail lift with the loaded pallet for your own safety.
Standard delivery service is for delivery between 8 am - 6pm.
Our products come either on standard pallets (1.2m long by 1m wide) or Euro pallets (1.2m long by 0.8m wide), including the pallet. The height of the pallet is between 1.3 - 1.7m for a full pallet and around 70 cm for a half pallet of heat logs. We will endeavour to keep the product descriptions on our site up-to-date but if you are in any doubt about the size of the pallet, please give us a call or drop an email.
Please ensure there is someone at the delivery address to accept delivery. If the courier cannot locate anyone to accept delivery, we will attempt to leave your goods without a signature. If the goods cannot be left securely, they will be taken back to the depot and in these cases we reserve the right to charge you for actual cost of repeated delivery or return to depot (ranging from ca. €40 to €100 as applicable). If in doubt, please telephone us on +353 (0) 76 680 5025 in advance.
We currently offer free returns to customers in the Republic of Ireland and Northern Ireland. Should you be unsatisfied with your product for any reason, return at least 80% of the order free of charge and we will arrange the collection of the returned portion of your order and refund you the price of the unused product.