Delivery and Returns Information

It is important that you provide a contact number where you can be reached in daytime because the depot may need to call ahead and arrange delivery, or call for directions on the day. 


Free delivery and delivery charges

All prices of heat logs and wood briquettes shown on our website include free 1 to 3 working day delivery to all of the Republic of Ireland. Deliveries to Dublin and Cork will normally be made on the first or second working day after the order is placed, and to other areas on either the second or third working day of dispatch. Deliveries are made Monday to Friday between 08:00 and 18:00. If you require delivery on a specific day, please contact us or enter the date required in the "Delivery Comments" box below your address during checkout.

You can collect your order free of charge from your nearest delivery depot. Please contact us to arrange this.


Dispatch time

The orders placed on our website before 14:00 will be confirmed and dispatched the same day (or next business day if received on a weekend or after 14:00).  Both services are provided in good faith on a best efforts basis and we will not be liable for any direct or indirect costs incurred by the customer if the delivery is late. Delivery will be made between the hours of 08:00 - 18:00. In most cases we can offer a named delivery on the third business day after we receive your order, or later at no additional cost.

Please email us with your preferred delivery date and we will confirm it within one hour.


Access requirements and procedure

Watch a helpful video of how delivery process works here: https://youtu.be/v93fyJlIeZQ


For cost-effective delivery throughout Ireland, the goods are delivered via nationwide pallet delivery networks. Access to your property must be at least 8.9ft (2.7m) wide and provide unobstructed vertical clearance of at least 13ft (4m) with no tree branches or other obstructions to allow access at least by an 18 tonne vehicle (also known as a 40-foot truck). Where no through road is available, sufficient turning radius for a vehicle 11m long is required.
The area where the goods will be unloaded must be hard and level. Pallets cannot be delivered to soft, loose surfaces such as grass or gravel, up- or downhill or across dropped/raised kerbs. Delivery vehicles cannot move along gravel or soil driveways since doing so would damage the driveway. In this case delivery will be to the kerbside only, which means the nearest point to your property with a flat, hard surface at street level. 

Gravel, grass, limited access? 

Add a heavy duty sack truck to your order for only €25.99 and easily move up to 325kg in one go from the pallet to your store - that's a €45 value. Order three pallets and get one free of charge. Limit one per customer please. Please allow additional 3-4 days for delivery where this option is selected.


Drivers will deliver only to locations they deem safe. During offloading, please be sure to stand well away from the tail lift with the loaded pallet for your own safety.

It is your responsibility to ensure that your delivery location is suitable. If you are not sure, please call us on +353 (0) 1 539 5667 and we will be happy to advise. If the driver delivering your order determines that delivery location is not suitable for unloading, you will be offered kerbside delivery at the nearest point accessible by the delivery vehicle. If kerbside delivery cannot be made safely (for example, where the pallet would obstruct traffic) or is declined by you, the order will be returned to us and refunded with the cost of return shipping up to €50.00 including VAT deducted from the refund.

Difficult delivery location? We want to find a way to deliver your order. Please contact us to discuss alternative services - subject to availability
- collection from your local depot (no charge)
- van delivery (charges may apply)

Standard delivery service is for delivery between 08:00 - 18:00 Monday to Friday. If you require delivery on a specific day, please contact us or enter the date required in the "Delivery Comments" box below your address during checkout.
Please ensure there is someone at the delivery address to accept delivery. If the courier cannot locate anyone to accept delivery, we will attempt to leave your goods without a signature. If the goods cannot be left securely, they will be taken back to the depot.


For orders where no single item weighs more than 750kg, delivery on 7.5 tonne vehicles is available in some areas. Guideline dimensions of a 7.5 tonne vehicle are 8ft (2.5m) external width, 30ft (9m) external length and 12ft (3.5m) external height. Please contact us to check whether this service is available for your address.


Our products come either on standard pallets (1.2m long by 1m wide) or Euro pallets (1.2m long by 0.8m wide), including the pallet. The height of the pallet is between 1.3 - 1.7m for a full pallet and around 70 cm for a half pallet of heat logs. We will endeavour to keep the product descriptions on our site up-to-date but if you are in any doubt about the size of the pallet, please give us a call or drop an email.


Returns

We currently offer free returns to customers in the Republic of Ireland and Northern Ireland. Should you be unsatisfied with your product for any reason, return at least 80% of the order and we will arrange the collection of the returned portion of your order at our own cost and refund you the price of the unused product.

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